Web Based- Open Source HelpDesk Support Ticket System

Web Based: Open Source HelpDesk Support Ticket System

PREAMBLE

Earlier e-Urja Helpdesk is used for solving e-Urja module related issues which is handling by TCS. This e-Urja module is under comprehensive License so every user does not use this “e-Urja Helpdesk” Module. E-Urja comprehensive license are limited which is allotted by GUVNL and for additional license, additional cost pay to TCS. The universal user depends on higher Officer and work is held up.

To overcome above issues, UGVCL has taken initiative & developed Web Based “HelpDesk Support System”. Every user of any company is used this user friendly system for solving their e-Urja issues. We have taken great care for system security that User should have ISMS user.

Features of “HelpDesk Support System”

	Web Base User friendly solution System
	ISMS Login credential.
	E-Mail notification at all level.
	Admin access is reserved to Office Admin.
	Randomly Ticket allotment to Champion
	Jump Ticket facility to Champion of respective Module.
	Company wise access to user & Unique ticket number
	Maintain Ticket history with time duration

Important Reports

Helpdesk Status Summary Reports
Very easy to export any reports into EXCEL Format.
Open/Close Ticket Analysis
SLA/CR Reports
Customized Query Reports for Nodal Officer / Champion

Ticket Assignment Flow:	Where
	End User is submitting & view status of existing submitted Ticket. L0 is Champion of respective module at Circle Level L1 is Champion of respective module at Corporate Level L2 is the representative from TCS for respective module L3 is SR related problem from TCS to Oracle

AIM Infotech

IT offshore

Web Based: Open Source HelpDesk Support Ticket System

Testimonials

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eCommerce

Web Design Development

Customized Business Solutions